Sometime it becomes necessary to remind customers they have an outstanding balance in your Accounts Receivable. It may also be necessary and even desirable to impose late payment fees in order to be compensated for your inconvenience and to motivate certain customers to pay on time. 

This article describes how to do this. 

To start: 

  • Go to the Invoices home page 
  • Select the Overdue filter at the top of the page
  • select an overdue invoice
  • at the top right hand of the page that loads is a red "Send reminder" button; click on it 
  • A new window will pop-up listing all the overdue invoices for this customer
  • If an email address does not appear, or it needs to be changed, update the Recipient field
  • The email message and the warning message can be edited* 
  • Select one or more invoices to be included in the communication
  • To apply late fees click on 'Add a late fee...' and the following fields will display
  • late fees can either be a flat rate or a percentage of the amount owed. 
  • select the fees and click the green "Send email" button

In the example displayed below the original invoice was for $100. A 10% late fee was applied. 

  • when the reminder is created in the system the extra $10 dollars is credited to the Late fees account under Other revenue
  • if invoice number 1005 is opened after payment the late fees will not display. However when you go to the Late fees account the source invoice number will be listed. 

Note: Billy does not currently have automation around this process. But it is being considered as a future enhancement. 

* to permanently change the text edit the template

Did this answer your question?